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Accessibility – Customer Feedback Process

Customers will have an opportunity to provide feedback on how we provides our services to people with disabilities.  This feedback will be received by the Human Resources department and feedback will be forwarded to the relevant teams. 

We will respond to any feedback and take action on any complaints immediately within ten (10) business days.  Feedback forms along with alternate methods of providing feedback such as verbally or written will be made available upon request.

Availability of Format of Documents (Alternative Formats)

All documents required by accessibility standards Regulation as well as related policies including our Accessibility Policy and feedback process are available upon request.  When providing these documents to a person with a disability, we will endeavor to provide the document or the information contained in the department in a format that takes the person’s disability into account.