The Credit Valley Hospital and Trillium Health Centre, Trillium Site

The Credit Valley and Trillium Health Center is one of Ontario’s largest academic health service networks and has more than 1,300 beds. A new approach was launched at Trillium Health Centre—a Patient Flow Task force, which provided more focus and structure to tackle the issue.

A request-for-proposal process brought the Medworxx Patient Flow Diagnostic Program on board, and the hospital implemented Medworxx Utilization Management

Staff are now able to understand, on a daily basis, the admission pressures from multiple areas including:

  • the ED (averaging 40–50 admits per day)
  • surgery (averaging 25–30 admits per day)
  • other areas, i.e. clinics, urgent care and the community

The ALC percentage dropped from 18% to its current, sustained level of 8%. The focus on ALC was crucial to the hospital’s ongoing success and continues to be sustained: ALC cases have been reduced from approximately 135 to the low 50s.

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